Viola’s Room – A Christmas Tale
Not suitable for under 12s
★ ★ ★ ★ ★Inspires so much puzzling wonder that you want to go straight back in
The Guardian
★ ★ ★ ★Helena Bonham Carter leads you into a moonlit world you won’t want to leave
The Daily Telegraph
★ ★ ★ ★Punchdrunk’s spooky fairytale is the immersive legends’ best show in years
Time Out
★ ★ ★ ★…like falling through a disturbing dream
Financial Times
★ ★ ★ ★Helena Bonham Carter narrates a dark, dreamy and performerless odyssey
whatsonstage
★ ★ ★ ★A dreamlike wander through a fairytale world
The Stage
An audio-driven journey through a moonlit fever dream.
Barefoot and wearing headphones, audiences feel their way through a labyrinthine installation as an unseen narrator reveals a story of innocence lost and obsession unleashed.
Viola’s Room – A Christmas Tale features Helena Bonham Carter’s original narration set across a festive soundscape.
Written by Booker Prize-shortlisted Daisy Johnson, Viola’s Room reimagines a classic gothic mystery for a new audience. It distils two decades of Punchdrunk’s immersive practice into an intimate sensory adventure that promises to infuse the dreams of anyone who dares to follow the light.
Written by
Daisy Johnson
Daisy Johnson
Daisy Johnson is the author of Fen, Everything Under and Sisters. In 2018, she became the youngest person ever to be shortlisted for the Booker Prize. Her short story collection, Fen, was the winner of the Edge Hill prize. In 2022, she was a finalist for the Women’s Prize for Fiction Futures initiative. Sisters was adapted for feature film and will be the debut of writer/director Ariane Labed, produced by Element Pictures and BBC Film, to be released as September Says on a date to be announced. Daisy has also co-created and written Robin/Red/Breast for the Manchester International Festival. Her next work of fiction The Hotel, which previously appeared on Radio 4, will be published in October 2024 by Jonathan Cape. She lives in Oxford by the river with her partner and two children.
Narrated by
Helena Bonham Carter
Helena Bonham Carter
BAFTA winning actor HELENA BONHAM CARTER is famously known for her roles in The King’s Speech and The Wings of the Dove – both of which she was Academy Award nominated. Recognised for her iconic roles in Harry Potter as Bellatrix Lestrange, Princess Margaret in Netflix’s The Crown, and Cinderella’s Fairy Godmother, Helena holds an extensive list of credits and awards for her incredible acting career.
Helena has gained a Golden Globe nomination and won an Evening Standard British Film Award for Best Actress for her performance as Mrs. Lovett in Tim Burton’s Sweeney Todd: The Demon Barber of Fleet Street. Her musical triumphs can also be seen in Les Misérables and Tim Burton’s Corpse Bride in which she played the lead, Emily.
She can currently be seen in One Life as Babi Winton, Enola Holmes and the titular role in ITV’s Nolly – a three-part drama written by award winning writer Russell T Davis that follows 80s soap star Noele Gorden. She has also voiced the documentary released alongside the programme called The Real Nolly which gives further insight into her life. As a voice artist, Helena sparks life into any character with such a distinguishable and energetic voice with further credits including The House, Wallace & Gromit, family favourite The Gruffalo, and most recently, the voice of Wise House in the AppleTV+ adaptation of The Velveteen Rabbit.
Conceived, Directed and Designed by
Felix Barrett
Felix Barrett
Felix Barrett MBE is the Founder and Artistic director of Punchdrunk, a world-renowned theatre company whose innovative work has changed the way audiences interact with culture. Recognised as being the “Pioneers of the ‘immersive theatre’ phenomenon” (The Telegraph), this year they were described as being “Hands down the best immersive theatre company in the world” (Time Out). Punchdrunk is also listed amongst the 50 most influential artists of the last 50 years (Sky Arts, 2022) alongside Bowie, Sir Steve McQueen and Vivienne Westwood. Punchdrunk is the only immersive company to have found long-running success on a global scale.
Felix conceived, directed and designed all Punchdrunk shows including the multi award-winning Sleep No More. This acclaimed production has received a Drama Desk Award and has been running in New York since 2011, making it the longest running immersive show in the world. Punchdrunk re-imagined Sleep No More in Shanghai, where it has since become the longest running international production in China, overtaking Disney’s The Lion King. Previous credits include: The Firebird Ball; Faust; The Masque of The Red Death; It Felt Like a Kiss (a collaboration with documentary film-maker Adam Curtis, and musician Damon Albarn for Manchester International Festival); The Duchess of Malfi (with English National Opera); The Crash of The Elysium (Manchester International Festival and 2012 Cultural Olympiad), The Drowned Man: A Hollywood Fable and The Burnt City.
Punchdrunk has continued to spear-head experiences across gaming, music and TV. Past collaborators include Roc Nation, Rihanna, Sony PlayStation, Xbox and Louis Vuitton.
Barrett also created the BAFTA nominated The Third Day with HBO and Brad Pitt’s Plan B and The Third Day: Autumn, a 12-hour performance broadcast in real-time.
Barrett was appointed Member of the Order of the British Empire in the 2016 Queen’s Birthday Honours for his services to theatre.
Co-Directed by
Hector Harkness
Hector Harkness
Hector is a live experience and theatre director.
With Punchdrunk he has been part of the devising team for many projects including The Drowned Man, The Masque of the Red Death, Faust and Sleep No More. He has created cross-platform, digital, and VR experiences including ANTIdiaRY, an interactive album campaign with Rihanna, Silverpoint (app game meets live show across London) and the car-based thrillers The Night Chauffeur and The Black Diamond. He conceived Believe Your Eyes, a live VR project (originally Cannes, subsequently appearing in New York, Venice, Miami and Montreal) and Now That You’ve Died, a sound experience in an elevator with Christopher Eccleston.
Most recently, Hector worked with Maxine Doyle in development for Salamander (Brisbane Festival) and directed One Night, Long Ago, an intimate encounter in a forgotten London office.
Designed by
Casey Jay Andrews
Casey Jay Andrews
Casey Jay Andrews is a multi-award winning Designer and Writer. She worked as Assistant Head of Design on Punchdrunk’s The Burnt City, and she is Senior Designer at Punchdrunk Enrichment.
She has previously designed for Shotgun Carousel, Migration Matters Festival, Imogen Heap’s Mycelia World Tour, BT Sport, Francesca Moody Productions and The Immersive Great Gatsby in London, New York and Seoul.
Casey Jay has an eclectic design background ranging from large scale immersive theatre design to mural painting, illustration and wood carving, but she has a particular interest in intimate narrative led installations; these have provided a home for many of her independent projects. She has toured internationally with her original productions: The Archive of Educated Hearts, A Place That Belongs to Monsters and The Wild Unfeeling World.
Lighting Design by
Simon Wilkinson
Simon Wilkinson
Simon works internationally as a lighting designer for theatre, dance, and opera.
Recent highlights include the world premiere of Disney’s Bedknobs and Broomsticks (UK & Ireland), Islander (US Tour / New York / London), Vanishing Point’s Metamorphosis (Scotland / Italy), Vox Motus’s Flight (worldwide) and Robert Lepage’s production of The Magic Flute (Quebec City).
For the National Theatre of Scotland, Simon has lit The Panopticon, Interference, The 306: Dawn, Dragon, The Day I Swapped My Dad for Two Goldfish & Roman Bridge. He has designed work for most of Scotland’s leading theatre companies, including Love the Sinner, A Love Beyond, The Metamorphosis, The Dark Carnival (Vanishing Point); Group Portrait in a Summer Landscape, Castle Lennox, Glory on Earth, The Iliad, The Weir, Hedda Gabler, The Caucasian Chalk Circle and Bondagers (Lyceum); Crocodile Fever, Our Fathers, Meet Me at Dawn, Letters to Morrissey, Grain in the Blood (Traverse); I Am Tiger, The Wonderful Story of Henry Sugar, Knives in Hens (Perth Theatre); Don Quixote, The Children and Tay Bridge (Dundee Rep); The Stamping Ground (Raw Material); A Mother’s Song (KT Producing); Muster Station: Leith (Grid Iron / Edinburgh International Festival)
Simon has won the Critics Award For Theatre in Scotland for Best Design three times – for Flight, Black Beauty, and Bondagers. Over the years, his lighting has created a Guinness World Record, brought tens of thousands of people to a windswept Highland Forest and caused reports of an alien invasion.
Sound Design by
Gareth Fry
Gareth Fry
Gareth Fry is a Sound Designer, best known for his cutting-edge work in theatre. His work includes productions for Complicité, National Theatre of Scotland, DV8, at the National Theatre, Royal Court, Bridge Theatre, Old Vic, Young Vic, in the West End and many more. He has also designed numerous exhibitions, such as the V&A’s David Bowie Is, Alice: Curiouser and Curiouser and Diva exhibitions, and events such as the Opening Ceremony of the 2012 Olympic Games.
He is a specialist in the use of spatial and binaural sound, used in Complicité’s The Encounter, the BBC’s The Dark Is Rising, numerous VR experiences, podcasts and advertising campaigns, including for Bose, Volvo and Land Rover. His work in VR has been featured at the Tribeca, Vienna and Sundance festivals.
He is a founder, and spent six years as the chair of, the Association of Sound Designers (now the ASDP), a charity that works to support people working in, and entering, the UK theatre sound industry. Gareth is an honorary fellow of the Royal Central School of Speech and Drama. He is the author of Sound Design for the Stage, published in 2019 by Crowood Press. He has contributed to BBC Radio 4’s World at One, and the World Service, to talk about sound. Awards include three Olivier Awards, two Tony Awards, two Drama Desk Awards, two Helpmann Awards and an Evening Standard award.
Recent work includes Macbeth (Donmar Warehouse), Free Your Mind (Aviva Studios), Romeo and Juliet (Almeida), Medea (Soho Place), Diva (V&A), On The Ropes (Park Theatre), A Christmas Carol, John Gabriel Borkman (Bridge Theatre), Caucasian Chalk Circle (Rose Theatre), To The Streets (Birmingham 2022), Psychodrama (Traverse), Jungle Book Reimagined (Akram Khan), Bedknobs & Broomsticks (UK tour), The Language of Kindness (Wayward Productions), Harry Potter And The Cursed Child (London, New York, Melbourne, San Francisco, Hamburg, Toronto, Tokyo); The Encounter (Complicité); Bach & Sons, Alan Bennett’s Talking Heads, Beat The Devil (Bridge Theatre), The Arrival (Bush Theatre), The Barber Shop Chronicles, Draw Me Close (National Theatre); Still No Idea (Improbable); Invisible Cities (Manchester International Festival).
Other work includes Cat on a Hot Tin Roof (Apollo Theatre); A Christmas Carol (Noel Coward Theatre); Woyzeck (Old Vic); The Master & Margarita, Shun-kin, Endgame (Complicité); Let The Right One In, Black Watch (National Theatre of Scotland); CBeebies Thumbelina, Nutcracker, Alice in Wonderland, A Christmas Carol (BBC); Wings, The Cherry Orchard, Wild Swans, Hamlet (Young Vic); Boy (Almeida); Othello, The Cat in the Hat, Kneehigh’s A Matter Of Life and Death, Attempts on Her Life, Waves (National Theatre, England); Road, B, Victory Condition (Royal Court); Othello (Frantic Assembly), John (DV8, National Theatre). Soundscape Design, Opening Ceremony of the 2012 Olympic Games.
Gareth trained at the Central School of Speech & Drama in Theatre Design. He is the author of Sound Design for the Stage.
Entire Time Slot Tickets
An Entire Time Slot ticket allows you to experience Viola’s Room exclusively with your group (of up to six people). Have the ultimate solo experience or bring up to five friends. One ticket admits up to six people. Entire Time Slot tickets are limited.
The Experience
About The Experience
Viola’s Room is a linear audio-based journey where you will explore a sensory world, guided by light and sound.
You will enter the experience barefoot and will be given an audio device and a pair of headphones.
Cameras and mobile devices are not allowed and will be bagged on arrival. Photography or filming is not permitted.
For your safety and security CCTV is in use and constantly monitored in the venue and experience space, should you require assistance during your time in Viola’s Room.
Who is the narrator?
Helena Bonham Carter is the narrator of Viola’s Room. This experience does not feature live performances and will instead be guided by an unseen recorded narrator (Helena Bonham Carter) who will speak directly to you through your headphones.
What’s the running time for Viola’s Room?
The running time of the production is just under one hour.
How do the time slots work?
Each booking window is a 15-minute slot, within that window you will be admitted to Viola’s Room in groups of up to six people. Please arrive at the venue at least 15 minutes before your scheduled time slot to allow for pre-experience briefing and cloakroom check in.
Is Viola’s Room suitable for me if I am pregnant?
Due to the darkness and confined spaces, we do not recommend Viola’s Room for people who are pregnant.
Ticketing Information
What ticket options are available?
Standard
Admits one person per ticket; please note that you will enter Viola’s Room in groups of up to six people.
Standard tickets range in price from £28.50 (off peak time slots – mid-week late afternoon) to £47.50 (peak time slots – evenings and weekends). All tickets are subject to a £2.50 booking fee.
Entire Time Slot Tickets
An Entire Time Slot ticket allows you to experience Viola’s Room exclusively with your group (of up to six people). Have the ultimate solo experience or bring up to five friends. One ticket admits up to six people. Entire Time Slot tickets are limited.
Rush Tickets
Rush Tickets will be released every Wednesday at 12noon for events the following week (Tuesday to Sunday) and will remain online until sold out. Tickets will be £27.50 plus booking fee and capped at two per transaction. Rush Tickets are strictly non-transferable.
Rush Tickets can be purchased here.
If you wish to receive a weekly Rush Reminder, please log in to your Punchdrunk account here and tick the contact preference option, you will receive an email by 11.45am each Wednesday in preparation for the 12noon release. If/when you no longer wish to receive these, uncheck the box.
Concessions
Local Residents
A limited number of £25 concession tickets are available for customers living in the Royal Borough of Greenwich. If you have booked with Punchdrunk before and have an eligible postcode, you will be able to access these concessions by logging in to your account and selecting standard tickets. Please note that if Local Resident tickets are not visible when you are logged in with your eligible account, it means tickets have sold out for that session and you may wish to look at others.
If you are a local resident who has not booked with us historically, you can set up an account by visiting https://www.punchdrunk.com/my-account/ and adding your postal address during set up. Please note, you will need to complete your account setup before selecting any tickets. You will then be able to book up to two tickets at the concessionary rate online.
If you are eligible for an Essential Companion ticket and are also a local resident, please add two tickets to your basket. Your complimentary companion ticket will be applied at checkout.
Click here for more information on local tickets
School Groups
We are able to accommodate school groups in denominations of six (each group of six must include one teacher). Reservations, rates and group sizes can be discussed. Please email [email protected] or call 020 8191 1431. All emails and voice messages will be responded to in one working day. Please note that all students must be 12+.
How do I buy Rush Tickets?
Rush Tickets will be released every Wednesday at 12noon for events the following week (Tuesday to Sunday) and will remain online until sold out. Tickets will be £27.50 plus booking fee and capped at two per transaction. Rush Tickets are strictly non-transferable.
Rush Tickets can be purchased here.
If you wish to receive a weekly Rush Reminder, please log in to your Punchdrunk account here and tick the contact preference option, you will receive an email by 11.45am each Wednesday in preparation for the 12noon release. If/when you no longer wish to receive these, uncheck the box.
Will I enter Viola’s Room with the people I book tickets with?
During each time slot, four groups of up to six people will enter, one group at a time. If you and your companions arrive at the same time, there is a stronger chance that you will be part of the same group, provided you all have tickets for the same time slot. Entire Time Slot tickets guarantee admission with your group of up to six, all of whom will be issued a wristband to keep your party together.
Is it possible to enter Viola’s Room on my own or with my own group?
If you would like to have the ultimate solo experience or bring up to five friends in your own group, please select the Entire Time Slot ticket during the booking process. One ticket admits up to six people, your entire group must check in together and will be issued wristbands to identify you as one group. Please note that your entry time will be within your selected time slot, and that this ticket follows the same latecomers’ policy as all other ticket types. Entire Time Slot tickets are limited.
What happens if myself or any of my companions arrive late?
Please ensure you arrive at least 15 minutes prior to the beginning of your selected time slot. If you or any member of your party arrive late, we will do our best to accommodate you or them in a later slot based on capacity. Please note this is not a guarantee and exchanges or refunds owing to late arrival are not permitted. Entire Time Slot tickets act as one ticket for the group, so please refer to specific FAQs for those tickets. Entire Time Slot tickets are unlikely to be facilitated for late arrivals.
Can I wait for my companions to arrive before entering Viola’s Room?
Yes, you can meet your companions in our on-site bar. However, once your ticket has been scanned and you enter the pre-experience briefing, you have agreed to start your journey inside Viola’s Room.
Can I purchase tickets to gift to someone?
Yes, tickets are scanned as confirmation and the named booker does not need to attend with the exception of Local Residents’ tickets who will need to show proof of residence.
Do I need to collect tickets at the Box Office?
No, tickets will be emailed directly to the email you used during the booking process. You will be able to show them on your smartphone on arrival or print out at home if you prefer. If you can’t find them when you arrive, search your inbox for emails from [email protected] (please note this is an automated inbox and does not receive emails).
Can I book in person at the Box Office?
The on-site Box Office will be open from 30 minutes before Viola’s Room opens each day until 30 minutes after the final viewing. If there are tickets available, it will be possible to purchase them here, but to avoid disappointment we recommend online booking in advance. Any returns will also be sold at the venue Box Office.
How do I contact the Box Office?
Please email [email protected]. We will aim to respond within two working days.
Can I return or exchange my tickets? Will I get a refund?
We do not offer refunds, but at our discretion, we may issue credit to your Punchdrunk account. This credit can be used for another booking for Viola’s Room. Rush Tickets are not transferable.
We require a minimum of 72 hours’ notice before the start of your booked event.
A fee of £4 per ticket will be deducted from the value of your tickets for using this service. To enquire about exchanging your tickets, please email [email protected].
Please note that this policy only applies to Viola’s Room at Punchdrunk’s Woolwich location and is not transferable, any credits not used before the run concludes will expire and not be refunded.
Royal Borough of Greenwich Residents Tickets
I live in the Royal Borough of Greenwich, how do I book Local Resident Tickets?
Local Residents
A limited number of £25 concession tickets are available for customers living in the Royal Borough of Greenwich. If you have booked with Punchdrunk before and have an eligible postcode, you will be able to access these concessions by logging in to your account and selecting standard tickets. Please note that if Local Resident tickets are not visible when you are logged in with your eligible account, it means tickets have sold out for that session and you may wish to look at others.
If you are a local resident who has not booked with us historically, you can set up an account by visiting https://www.punchdrunk.com/my-account/ and adding your postal address during set up. Please note, you will need to complete your account setup before selecting any tickets. You will then be able to book up to two tickets at the concessionary rate online.
If you are eligible for an Essential Companion ticket and are also a local resident, please add two tickets to your basket. Your complimentary companion ticket will be applied at checkout.
Getting Here
What is the venue address?
One Cartridge Place, Woolwich, London SE18 6DJ. See it on Google Maps here.
How can I travel to the venue via public transport?
The venue is well served by the Elizabeth Line (Woolwich station), the DLR and National Rail (Woolwich Arsenal station), and several bus lines. To check the best route from where you are in London, you can use the Transport for London Journey Planner here and enter ‘Cartridge Place’ as your destination.
Are there parking facilities available?
The nearest parking facility is located at the Royal Arsenal Hotel Pay & Display Car Park, 300 metres to/from the venue entrance. See it on Google Maps here.
Groups
Group Booking Info
If you would like to have the ultimate solo experience or bring up to five friends in your own group, please select the Entire Time Slot ticket during the booking process. One ticket admits up to six people. Please note that your entire group must check in together (wristbands will be issued to ensure you are admitted as one), that your entry time will be within your selected time slot, and that this ticket follows the same latecomers’ policy as all other ticket types. Entire Time Slot tickets are limited.
Are you taking bookings for School Groups?
We are able to accommodate school groups (ages 12+) in denominations of six (each group of six must include one teacher). Reservations, rates and group sizes can be discussed. Please email [email protected] or call 020 8191 1431, all emails and voice messages will be responded to in two working days.
Please note, due to limited space, all schoolbags will need to be checked into the cloakroom. There is a £2 charge for coats, bags and small rucksacks and £5 for larger items, such as suitcases.
Optional Content Warnings
Content Warnings
The audience will be barefoot across a variety of different floor surfaces. You may emerge from the experience with wet feet and some dry particles from floor texture.
There are areas of darkness and total black out. There are confined spaces which may cause claustrophobia. Some spaces are very small and may require you to crouch, crawl or bend over to pass through.
For patrons with mysophobia, a sealed bag with a pair of sanitised headphones and playback device can be provided.
The production contains themes of death.
Is it compulsory to be barefoot in order to enter the experience?
Viola’s Room is a sensory journey that requires the audience to be barefoot.
There are foot sanitation stations prior to entry into and following your exit from the experience. For reasons of hygiene, we ask that all visitors sanitise their feet before entering the space.
For the safety of all audience members, no one will be permitted to enter wearing shoes. Audience members who use a wheelchair or mobility aid can book an assigned time slot by contacting our Box Office directly. Audience members who are unable to remove their shoes due to Access requirements should also contact our Box Office.
If you have any concerns about the content of this experience, please email [email protected] or leave a message at 020 8191 1431 and a member of the team will get back to you within two working days.
A Christmas Tale
Can I still book for Viola's Room in its original format?
The original format of Viola’s Room will run until Sunday 17 November, after that it will only be possible to book for A Christmas Tale.
What is the difference between Viola's Room and Viola's Room - A Christmas Tale?
Viola’s Room – A Christmas Tale will feature Helena Bonham Carter’s original narration set across a festive soundscape.
Will the original Viola's Room return after Christmas?
Viola’s Room in its original form will play on Sunday 17 November for the final time.
Are the age restrictions different for the Christmas version?
Viola’s Room remains unsuitable for under 12s.
Will A Christmas Tale have audio description available?
An audio-described version of A Christmas Tale is available. Please let our staff know upon arrival if you need a device with audio description.
Is the narrator/narration different for A Christmas Tale?
The original narration will remain unchanged, but with a new Christmas soundscape scoring the experience.
What's the running time for A Christmas Tale?
You should allow up to an hour for the experience.
General Information
Does Viola's Room have any age restrictions?
Viola’s Room is not suitable for anyone under the age of 12 years old. We will ask to see photo ID for any patrons who may be under 18. Anyone under 12 will not be admitted. Patrons under the age of 16 must be accompanied by a responsible guardian over the age of 18.
Under 16s will only be admitted to the on-site bar when accompanied by their responsible guardian.
Is there a cloakroom?
Your footwear will be safely stored, free of charge, while you experience Viola’s Room. Upon arrival at the venue, you will be able to leave bags and coats in our cloakroom (£2 for bags and coats, £5 for larger items). Cloakroom will be attended by our staff throughout your time on site. No light-emitting devices or phones are to be used during Viola’s Room. You will be given a bag in which to carry your phone.
Can I bring my dog into the bar?
We welcome well-behaved dogs into The Prop Store (Punchdrunk’s on site bar). However, please note that dogs are not permitted into the experience. At no point should dogs be left unattended, and they must remain on a lead at all times. Dogs must not roam freely in the bar.
Please be aware that we reserve the right to ask you to leave if your dog is misbehaving.
Booking Period and Schedule
How long is the booking period?
Viola’s Room in its original form runs to Sunday 17 November.
Viola’s Room – A Christmas Tale runs from Wednesday 20 November – Monday 23 December.
Viola’s Room will end Monday 23 December.
When can I come and see Viola’s Room?
The viewing schedule is:
Mondays – no performances*
Tuesday 4pm – 8.20pm
Wednesday 2pm-8.20pm
Thursday – Friday 3.40pm – 9pm
Saturday 11am – 9pm
Sunday 11am – 7.20pm
*Monday 23 December 11am-7.15pm
Access
Access Information
We are committed to adhering to best practice around accessibility and are working with a Consultant throughout the development of the project. If you would like to share your thoughts with us, or have any questions about accessibility that are not currently answered in this section, please email us at [email protected].
Access and Essential Companion tickets
Customers with access requirements are entitled to a complimentary Essential Companion ticket. If you use a wheelchair or mobility aid, please email [email protected] or call 020 8191 1431 to book an assigned time slot (available daily throughout the day) so we can support your needs. We will respond to emails and voice messages within two working days.
For all other Access patrons, if you have made Access bookings with Punchdrunk previously, the system has been updated. You can now book your complimentary ticket online at time of booking by selecting two ‘Access Tickets’.
Given the limited capacity of Viola’s Room, we are unlikely to be able to facilitate Essential Companions requested as an add-on once you have booked an individual ticket, so please use this booking process where possible.
If you would prefer to discuss your Access requirements with a member of the team before booking, or if this is your first Access booking with Punchdrunk, please email [email protected] or call 020 8191 1431 and we’ll be happy to assist with your booking. We will respond to all emails and voice messages within one working day.
Is the venue step-free?
Yes, all facilities within the venue, including the entrance/exit and the production space, are step-free.
What accessible facilities are available?
There is an accessible toilet at the venue’s entrance. Please note that there are no toilet facilities once you enter Viola’s Room. There is no Changing Places facility on site, but the nearest venue with one is Woolwich Works, only 200 metres away from the venue entrance. More information about this can be found here.
Do I need to book an access steward to come with me into the show if I have any access needs?
If you have access needs and would feel more comfortable going through Viola’s Room with a member of staff, access stewards are available to book at no extra charge. After purchasing your ticket, please email us at [email protected] to arrange your access steward. We might not be able to guarantee an access steward if you send a request less than a week before your visit. Note that access stewards might not be available if you turn up on the day of your visit without booking one, and that the purchase of any ticket, including Access tickets, doesn’t guarantee an access steward. Access stewards won’t be able to assist with personal care needs.
Are there any special arrangements before entering Viola’s Room if I am visually impaired?
For the best experience of Viola’s Room, we recommend that you request an access steward to accompany you during your visit (in addition to or in place of your companion). If you have booked your ticket online, please contact us at [email protected] to book an access steward. Note that access stewards might not be available if you turn up on the day of your visit without booking one, and that the purchase of any ticket, including Access tickets, doesn’t guarantee an access steward. Access stewards won’t be able to assist with personal care needs.
An audio-described version of Viola’s Room is available. Please let our staff know upon arrival if you need a device with audio description.
Can I enter Viola’s Room with my service animal?
Unfortunately we are unable to host service animals inside Viola’s Room. Contact us at [email protected] if you have any special requests regarding this and we will be happy to look into it.
Is Viola’s Room suitable for me if I am deaf/hard of hearing?
Unfortunately we are unable to provide BSL Interpreters, due to the extreme darkness of the space. However, we will have the following listening options available that may suit your needs:
– Over Ear Headphones. If you normally wear a behind-the-ear hearing aid, we can provide over ear headphones like these. In most cases, this is the easiest solution as the hearing aid microphone is encompassed within the headphones and so will pick up the sound without any adjustment to the hearing aid being needed.
– Hearing Aids with direct input. Some hearing aids have provision for a direct sound feed via a 3.5mm mini-jack. Direct input cables are typically bespoke to different hearing aids, so please bring your cable with you.
– Induction loop/T. A neck worn induction loop can send audio to a hearing aid with an induction loop receiver.
– Volume Reducers. If you have a hearing sensitivity in one or both ears, we have volume controls that allow the volume to be adjusted individually in each ear.
– Volume Boosters. If you need the volume boosted very loud, we have volume boosters available. These can also be combined with a volume reducer to boost the hearing in one ear but not the other.
– For patrons with mysophobia (phobia to germs), a sealed bag with a pair of sanitised headphones and playback device can be provided. It is possible to bring your own headphones too, as long as they can be plugged to a standard 3.5mm headphone jack socket.
Please make your requirements known to a member of the team upon arrival so we can support you appropriately.
Booking Terms and Conditions
1. DEFINITIONS
1.1. In these terms and conditions the following words shall have the meanings set out below:
“Third Party” means a party other than you and Punchdrunk Global LTD and PGL Woolwich.
1.2. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
1.3 “Venue” means Punchdrunk Global LTD / PGL Woolwich, Building 17, cartridge Place, Woolwich Arsenal, SE18 6ST
“Event” means an event to be held at the Venue.
“Management” means Punchdrunk Global LTD
“Terms and Conditions” means these terms and conditions.
“You” means you as the holder of the Ticket and “Your” shall be read accordingly.
“Ticket” means any ticket for You to attend an Event.
2. TICKETS
2.1 All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with Us prior to purchase, as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify Us of any access requirements: at the time of booking. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.
2.2 It is Your responsibility to check Your Ticket(s) as mistakes cannot always be rectified after purchase. Please check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.
2.3 We will not be responsible for any Ticket that is lost, stolen or destroyed. The Management only accept responsibility for Tickets bought from one of its own managed sales points. Any queries regarding Tickets purchased from ticket agents must be directed back to the relevant agent.
2.4 Where a concession is claimed, proof of identity and concession entitlement (for example of age or residential status) may be required.
2.5 Any Ticket cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Partner(s), provided that even if such consent is obtained, use of Our trademarks and other intellectual property is subject to Our prior consent.
2.6 You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket transaction which We reasonably suspect to have been made in breach of these provisions without any notice to You and any and all Ticket(s) purchased as part of such transaction will be void.
2.7 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
3. PRICE AND PAYMENT
3.1 The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes and per Ticket booking fee (where applicable).
3.2 No order will be accepted until We have received full payment in cleared funds. We reserve the right to cancel any booking which We reasonably suspect to have been made fraudulently
3.3 All concessions and discounts are subject to availability, they may be restricted to certain price levels and performances and can be withdrawn without notice
3.4 Only one concession or discount is available per ticket.
4. CHANGES TO EVENT
4.1 We reserve the right to make alterations to the published Event programme where reasonably necessary. Where such alteration is a material change (as described in clause 5), You may request a refund in accordance with clause 5.
5. CANCELLED/RE-SCHEDULED EVENTS
5.1 It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
5.2 It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
6. REFUNDS/EXCHANGES
6.1 Except where We offer an applicable Ticket exchange or resale facility, Ticket(s) cannot be exchanged, cancelled or refunded after purchase (except pursuant to clause 6). If a resale facility is available, resale of these Ticket(s) cannot be guaranteed and is subject to a per ticket administrative charge.
6.2 Where an Event is cancelled or rescheduled (subject to clause 6 and this clause) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You may request a refund from Us in accordance with this clause.
6.3 A ‘material’ change to the programme of the Event is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. A change of cast or the use of understudies in a theatre performance shall not be a material change.
6.4 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, You must bring this to Our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price paid by You to Us for such Ticket, excluding the per Ticket booking fee.
6.5 Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets.
6.6 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Competition and Markets Authority.
7. LIABILITY
7.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Unless otherwise stated in our Terms and Conditions, Our liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by You excluding the per Ticket booking fee.
7.2 We will not be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
7.3 Nothing in these Terms and Conditions seeks to exclude or limit Our or the liability for death or personal injury caused by Our negligence, fraud or other type of liability which cannot by law be excluded or limited.
8. AFTER SALES CARE & COMPLAINTS
8.1 Should you have any queries or complaints relating to your ticket purchase please contact our customer service team by submitting a request to [email protected]. We will acknowledge all customer correspondence within two working days.
9. RESALE
9.1 Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Management to cancel the tickets without prior notification, refund, compensation or liability.
9.2 Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions. If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event. If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.
10. ADMISSION & ATTENDANCE
Warning – Prolonged exposure to loud noise may cause damage to Your hearing.
10.1 The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed by the Management. Any recording made of an Event in breach of these conditions shall belong to the Management and You agree to assign any and all rights in the recording to the Management.
10.2 By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.
10.3 Management reserves the right to conduct security checks which may include bag searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Venue or the Event or is one of the items not permitted into the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. Alcohol may not be bought into the Venue and when purchased on the premises may only be consumed in the public bar and other authorised areas. Smoking within the Venue including e-cigarettes is strictly prohibited.
10.4 You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue.
10.5 If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.
10.6 You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
10.7 Management reserves the right to refuse You entry to and/or eject You from the Event and /or Venue in reasonable circumstances including without limitation for health and safety or licencing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if you fail when required, to produce proof of identity or age; if You refuse to comply with security searches; if You breach these Terms; or if Your ticket is void. If You are refused entry and/or ejected from the Event and/or Venue, You are not entitled to a refund for any Tickets and/or any items purchased at the Venue.
11. WEBSITE USE
11.1 Punchdrunk Global LTD and PGL Woolwich’s website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
11.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of Punchdrunk Global LTD and PGL Woolwich.
11.3 You are not permitted to link to or use all or any part of Punchdrunk Global LTD and PGL Woolwich’s website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in Punchdrunk Global LTD and PGL Woolwich’s opinion, harms its business or in any way offends other users or persons.
11.4 You are also not permitted to alter Punchdrunk Global LTD and PGL Woolwich’s website in any way or post onto or transmit to Punchdrunk Global LTD and PGL Woolwich’s website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.
11.5 Punchdrunk Global LTD and PGL Woolwich reserves the right to refuse or remove anything which is transmitted via or posted on Punchdrunk Global LTD and PGL Woolwich’s website and which, in Punchdrunk Global LTD and PGL Woolwich’s opinion, is objectionable or does not comply with these terms and conditions. Punchdrunk Global LTD and PGL Woolwich shall not in any way be liable for such actions.
11.6 Punchdrunk Global LTD and PGL Woolwich may record, preserve, trace and disclose anything which has been transmitted to, from or via Punchdrunk Global LTD and PGL Woolwich’s website, where required by law or where Punchdrunk Global LTD and PGL Woolwich is acting in good faith.
12. LINKS TO THIRD PARTY SITES
12.1 Punchdrunk Global LTD and PGL Woolwich’s website may contain hyperlinks to websites operated by parties other than Punchdrunk Global LTD and PGL Woolwich. The operation of such websites is outside Punchdrunk Global LTD and PGL Woolwich’s control and you proceed at your own risk. Punchdrunk Global LTD and PGL Woolwich does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.
13. DATA PROTECTION
13.1 Punchdrunk Global LTD and PGL Woolwich will collect, use, store and disclose your personal details in accordance with our Privacy Policy.
14. CONTACT AND COMPLAINTS
14.1 If you need to contact Punchdrunk Global LTD and PGL Woolwich, or if you wish to complain about your experience using the Punchdrunk Global LTD and PGL Woolwich website, you can do so using any of the following methods:
Email: [email protected]
Telephone: +44 (0)208 191 0100
Letter: Punchdrunk Global LTD / PGL Woolwich, Building 17, Cartridge Place, Woolwich Arsenal, SE18 6ST
15. ENTIRE AGREEMENT
15.1 All the terms of any Contract are contained or are referred to within these terms and conditions.
16. SEVERABILITY
16.1 If any part of these terms and conditions are not enforceable then this will not affect the enforceability of any other part.
17. GOVERNING LAW
17.1 These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the nonexclusive jurisdiction of the English Courts.
Management reserves the right to alter or amend these terms and conditions without prior notification and you will abide by such amended terms and conditions. It is your responsibility to check the website for the latest terms and conditions.
